FAQ's

Detangling
-Use a wide-tooth comb or your fingers to gently detangle the hair from the ends to the roots.
-Avoid using fine-tooth combs or brushes as they can cause breakage.

Washing
-Wash your wigs and bundles every 2-3 weeks, depending on usage.
-Use sulfate-free, gentle shampoos and conditioners.
-Soak the hair in lukewarm water with a small amount of shampoo, then gently swish the hair in the water.
-Rinse thoroughly with cool water.

Drying
-Gently squeeze out excess water with a towel; avoid wringing or twisting the hair.
-Allow the hair to air dry on a wig stand or hanger. Avoid direct sunlight and heat sources.

Styling
-Use heat styling tools on low to medium settings to prevent damage.
-Apply a heat protectant spray before using any hot tools.
-Avoid using heavy styling products that can weigh down the hair or cause buildup.

Storage
-Store wigs on a wig stand or mannequin head to maintain their shape.
-Keep bundles in a cool, dry place and avoid piling them up, as this can cause tangling.

Special Tips for Different Hair Types

Curly Hair
-Use a moisturizing shampoo and conditioner to keep curls hydrated.
-Apply leave-in conditioner and curl-defining products to enhance the curls.
-Avoid brushing curly hair when dry to prevent frizz.

Straight Hair
-Use lightweight products to maintain volume and avoid greasiness.
-Regularly trim the ends to prevent split ends and maintain a sleek look.

Colored Hair
-Use color-safe shampoos and conditioners to preserve the hair color.
-Minimize heat styling to prevent color fading.
-Deep condition regularly to keep the hair healthy and vibrant.

Shipping Policies

Shipping Methods
-Standard Shipping: 7-10 business days

Processing Time
-Orders are processed within 2-3 business days.
-Orders placed on weekends or holidays will be processed the next business day.

Tracking
-All orders come with a tracking number. Customers will receive an email with tracking information once their order has shipped.

Additional Information

Order Changes and Cancellations
-Orders can be changed or canceled within 24 hours of purchase. Contact our customer service team for assistance.

Lost or Stolen Packages
-We are not responsible for lost or stolen packages. However, we will assist in tracking and locating the package.

Return and Exchange Policy
-We accept returns and exchanges within 30 days of purchase. Items must be in their original condition and packaging. Contact our customer service team to initiate a return or exchange.

By following these hair care tips and understanding our shipping policies, you can enjoy a seamless experience with our wigs and bundles. If you have any questions or need further assistance, feel free to contact our customer service team.